Spork Boards

Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 09:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the

1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.

Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.

stan adams – October 09, 2009 10:08AM Reply Quote

Believe me if iTunes Store was so sucky that Apple would need to worry about this kind of thing being, to borrow a phrase, "more than a rounding error" maybe then TSO would do something about it. I suspect that unlike going after a grocery store so as to preserve their record of defending IP from commercial encroachment as long as DVD Jon and others don't make more than break even money Apple will not squash non-commercial efforts...

The record companies are something else.

Edited 1 time(s). Last edit at 10/09/2009 10:08AM by stan adams.

ARL (Moderator) – October 10, 2009 08:09PM Reply Quote
The iTunes store does suck, believe me. Tried to find a comedy podcast the other day and it was a nightmare...

Simon – October 11, 2009 03:37AM Reply Quote
You mean the comedy podcast was bad?

ARL (Moderator) – October 11, 2009 07:35PM Reply Quote

No, navigating the podcast "directory". It's all over the place and inconsistent.

El Jeffe – October 11, 2009 08:55PM Reply Quote
What a journey.
totally agree.
finding good podcasts is left totally to luck and/or merciless hours of hunting

Cloudscout – October 12, 2009 12:49PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Let's have a big round of applause for Fact-Checking.

Cloudscout – October 26, 2009 06:01PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
This makes me very happy. It's the sort of thing that needs to happen more often. It's the opposite of what we end up seeing most of the time.

I'm so tired of seeing businesses (*cough* pro-sports-teams *cough*) convincing politicians to spend MY money on things that are for the sole benefit of their business under the bullshit excuse that "it creates jobs and improves the economy." Instead, companies should be following this model... they should be the ones spending THEIR money to improve the communities around them.

tliet – October 26, 2009 07:22PM Reply Quote
It looks like a very nice building as well, I really like the architecture of it.

stan adams – October 26, 2009 09:59PM Reply Quote
Between the smells of sausage and excrement Apple could easily shell out much more than $1.7M, but if the costs really "do not exceed" then Apple gets a good deal and so does the CTA...

Cloudscout – October 26, 2009 10:43PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
I think the people of Chicago gets a pretty good deal.

They should turn this into an official program... Adopt-a-Transit-Station... sort of like Adopt-a-Highway only instead of the Cub Scouts picking up trash along the roadside, businesses remodel and maintain public facilities.

ARL (Moderator) – November 03, 2009 12:45AM Reply Quote
Why I am not an early adopter...

Apple should abandon mobileme and all of this "cloud computing" crap and it should refund these poor buggers phone/internet bill...

tliet – November 03, 2009 01:43PM Reply Quote
Is that a variable cost on a dsl line? If so, the world is a bit different than Australia I'm afraid. No cap here...

ARL (Moderator) – November 03, 2009 06:28PM Reply Quote
Cap or no cap - a tenfold increase in needless traffic is just sloppy.

stan adams – November 06, 2009 12:28PM Reply Quote
Can some one help me "un-zen" this:


I can't help but think of the SNL skit where Akroyd as Jimmy Carter give a cyrptic "China Syndrome" comment of "Never forget, you can't put too much water in a nuclear reactor..." and the plant operators debate whether the advise was an admonition to top the plant up to the brim or keep levels set "just right" while the thing goes kerblam...

ARL (Moderator) – November 07, 2009 07:13PM Reply Quote

Wow. I didn't know that Apple has more in cash ($34Bn) than Dell's total market cap ($29Bn - Apple's at the moment is approx $170Bn)

Give it back to the stockholders my ass...

tliet – November 08, 2009 01:58AM Reply Quote
Michael Dell's got a bit of egg on his face indeed. I always think about how that comment might have motivated Jobs. I know for myself that premature belittleing remarks about my work by others make me deliver outstanding results that no-one expects.

bahamut – November 08, 2009 09:52AM Reply Quote
I know where you're coming from tliet, that's for sure.

El Jeffe – November 08, 2009 10:08AM Reply Quote
What a journey.
I perform better in bed after they snicker. :)

John Willoughby – November 08, 2009 01:11PM Reply Quote
Cyberdyne Systems Customer Support
I can handle the snickering, it's the outright heckling that causes problems.

stan adams – November 09, 2009 08:07AM Reply Quote
Michael Dell's got a bit of egg on his face indeed. I always think about how that comment might have motivated Jobs. I know for myself that premature belittleing remarks about my work by others make me deliver outstanding results that no-one expects.

Flash to the end of "Dodgeball" with Ben Stiller in a fat-suit as Michael Dell, the credits roll ...

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