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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 09:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the

1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.

Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.

ARL (Moderator) – April 15, 2008 11:06PM Reply Quote

johnny k – April 16, 2008 03:10AM Reply Quote
Woah. Sucky.

El Jeffe – April 16, 2008 04:20AM Reply Quote
What a journey.
what was wrong with him? 42

What a journey.

Curtis – April 16, 2008 10:29AM Reply Quote
I was just flipping through the forums to see if anyone had mentioned it yet.

Was macminute run only by him? No updates since friday - I don't know if he had any other editors to take over...

Very surprising, very sad. And I really liked his websites, two of my main sources for mac news. :(

Cloudscout – April 16, 2008 10:52AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Yep. It was just him. Nobody else had access to the front page so it's dormant until/unless anyone figures something out.

El Jeffe – April 16, 2008 11:42AM Reply Quote
What a journey.
How's tomierna's health?

What a journey.

johnny k – April 16, 2008 12:07PM Reply Quote
Good question. I worry; he eats a lot of meat.

El Jeffe – April 16, 2008 12:20PM Reply Quote
What a journey.

What a journey.

tliet – April 17, 2008 12:51PM Reply Quote
It really is 12 years ago, but the other way around...


Cloudscout – April 17, 2008 03:58PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Welcome to Bizarro World.

Mokers (Moderator) – April 18, 2008 01:29PM Reply Quote
Formerly Remy Martin
12 years ago. Shit. Remember Word 6?

John Willoughby – April 18, 2008 03:33PM Reply Quote
Cyberdyne Systems Customer Support
>12 years ago. Shit. Remember Word 6?

Remember it? It's still launching on one of my Macs. I hope one day to open a file.

ARL (Moderator) – April 20, 2008 12:38AM Reply Quote
Just don't hope to read it...

Cloudscout – April 28, 2008 03:18PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
I just realized it's been almost 6 years since the demise of iTools.

I had forgotten about iTools until I looked at my .Mac account the other day and noticed that it says I've been a member since January 2000.

It was so cool when it debuted. I don't remember if I was really upset or not when Apple announced that they were killing it off in favor of the $99/year .Mac service. At the time, $99/year didn't seem too bad... especially since they were giving iTools subscribers a deal for the first year at $49. But when I look back on 6 years of the service and think about the fact that I've paid well over $500 in that time, well, I'm thinking I may finally cancel the service before the next renewal in July. Sure, they've boosted the storage space allotment but they haven't added enough features to justify continuing to pay that much each year.

El Jeffe – April 28, 2008 04:06PM Reply Quote
What a journey.
I miss the whole KidSafe idea. I never got to implement it.

Cloudscout – June 04, 2008 06:59PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
I didn't realize that MacNN and AppleInsider were the same.

Madaracs – June 11, 2008 10:07AM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
Fox media is questioning the health of Jobs after his last keynote at WWDC...

Edited 1 time(s). Last edit at 06/11/2008 10:07AM by Madaracs.

Dr. Strangelove – June 11, 2008 10:12AM Reply Quote
He's extremely rich and he lives in California. Of course he's thin.

Madaracs – June 11, 2008 11:08AM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
I did notice right away when I saw photos during WWDC that he looked much thinner than his last appearance.

Cloudscout – June 13, 2008 02:30PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
There's some questionable math in this piece comparing the cost of a Dell server running Windows and Exchange with an XServe.

Some of it has to do with his chosen configuration standards. I don't know which options he was clicking, but I was able to configure two similar servers, one Dell, one XServe and the Dell hardware was cheaper.

He also doesn't seem to realize that Windows Small Business Server 2003 exists and includes both Windows Server and Exchange Server.

I priced out two beefy servers and up to the 25 user mark, the Dell was $200 cheaper than the XServe. Over 30 users and the XServe begins seeing a cost advantage. Also, Small Business Server maxes out at 75 users so if your company is larger than that, you really will hit the numbers he presents.

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