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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 09:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

johnny k – October 07, 2017 08:03AM Reply Quote
Eh, don't forget that Forbes "contributors" are maybe a step up from anyone writing on Medium.

ddt – October 07, 2017 12:21PM Reply Quote
Hey, there are good writers on Medium.

Though you can check Macalope for the history of Forbes on Apple.

ddt

johnny k – October 07, 2017 06:06PM Reply Quote
Point being, anyone can write on Medium and gain credibility.

ARL (Moderator) – October 07, 2017 08:02PM Reply Quote
I thought Forbes was one step away from townhall, reddit, 4chan, etc...

bahamut – October 28, 2017 09:19AM Reply Quote
Yeah, Fobers is a lesson on how to blow up a journalistic brand...

ARL (Moderator) – November 19, 2017 02:43AM Reply Quote
WTAF Apple?

https://www.brisbanetimes.com.au/business/apple-exposed-over-belle-gibson-affair-20171119-gzoasp.html

Steve Jobs bought into the pseudo-scientific woo and it fucking killed him.

Why are you enabling this snake-oil?

El Jeffe – November 19, 2017 03:26PM Reply Quote
What a journey.
I have nothing to say about that case. But it would not surprise me that if some day something simple were proven effective, it would not be beyond belief that the powers that be would try hard to thwart something. Just thinking... not saying anything about this.

But it does dovetail nicely with the CATO institute podcast yesterday about policy vs changes in understanding over the years, perhaps referred to as science-y.
Basically the food pyramid was not only wrong, but harmfully so.


Guy is very Jean Luc Piccard LIKE.
https://itunes.apple.com/us/podcast/catoconnects-the-science-of-nutrition-and-public-choice/id158961219?i=1000394907423&mt=2
VIDEO HERE: https://www.cato.org/multimedia/events/catoconnects-science-nutrition-public-choice


Basically, they propose the Mediterranean Diet is their choice solely based on longevity (life span).
I liked the podcast so much, I did what I've never done, I printed off DIET INFO on the Med diet, and it's taped to the fridge right now.


I really like Caleb Brown's voice. I must say.

Mokers (Moderator) – November 19, 2017 08:33PM Reply Quote
Formerly Remy Martin
She faked cancer to get charity. Despicable if you ask me.

ARL (Moderator) – November 19, 2017 08:50PM Reply Quote
Quote
Mokers
She faked cancer to get charity. Despicable if you ask me.

Yup. Over $400K worth. She recently was fined for fraud with the fine being the exact amount she embezzled off people. Should have done hard time though, IMO.



Edited 1 time(s). Last edit at 11/19/2017 08:51PM by ARL.

El Jeffe – November 20, 2017 05:50PM Reply Quote
What a journey.
oh, I thought her cancer was real. did not read ... good enuf..

ARL (Moderator) – June 18, 2018 08:45PM Reply Quote

ARL (Moderator) – July 26, 2018 11:13PM Reply Quote
Oh dear lord...

https://theoutline.com/post/2515/apple-has-very-few-stores-in-communities-of-color?zd=2&zi=femd3rrl

Quote

For context, Garden City, New York, a city with a population of around 22,000 that is 94 percent white, has an Apple Store. Lake Grove, New York, which has a population of around 11,000 and is 89 percent white, has an Apple Store. By comparison, nearly 1.5 million people live in the densely-packed Bronx, which is only 21 percent white. Bronx residents must travel either north to Ridge Hill or down to the Upper East Side to get to an Apple store.

While I get some of the explanation is Apple targets "rich & stupid", and "rich & stupid" mostly equals "white" -- the optics of this are really not great...

El Jeffe – July 27, 2018 05:33AM Reply Quote
What a journey.
Blindfold you and drop you INTO the Apple store/s and you'd be hard pressed to equate their CUSTOMERS with such things.
My daughter commented last Sunday when I bought my iPhone 8+, on the skin tones of all the customers in the store.
If ANYTHING this should be seen as a foot in the door into such areas by having broad customer appeal regardless of if they are in areas that are painted as not so broad.

Roger – July 27, 2018 12:05PM Reply Quote
Quote
ARL
the optics of this are really not great...

Person from New York here. The quoted excerpt is being very weird about the geography of the "communities" involved. They're talking about the towns of (wealthy suburban) western Long Island as if they were "small towns" and not part of a giant contiguous expanse of mostly-wealthy suburbia with a population in the literal millions.

Roger – July 27, 2018 12:54PM Reply Quote
I guess the basic problem is really that ZIP codes (postal codes) are a bad unit of analysis for this kind of thing. The Upper East Side Apple store is probably more quickly accessible to a lot of Bronx residents than the Garden City store is to the (I'd guess ca. 1.5-2 million) Long Islanders nearest to it. Because of the mass transit infrastructure of New York City it's not necessary to build Apple Stores in every ZIP code or every borough — I thought this was something urbanists were supposed to be in favor of? The whole thing seems awfully muddled.

ARL (Moderator) – September 18, 2018 09:29PM Reply Quote

John Willoughby – September 18, 2018 09:33PM Reply Quote
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