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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 09:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

dharlow – May 24, 2011 01:08AM Reply Quote
Most companies I know have at least one building, I am sure Apple has at least one.

Daniel

Cloudscout – June 09, 2011 08:22AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
As expected, Apple backed down on the ridiculous policy that would have booted Netflix, Kindle, XM Radio, et al from the app store.

johnny k – June 09, 2011 08:50AM Reply Quote
Weird. Almost feel like it was always going to get rolled back, given the long lead time.
I note that this applies to all in-app purchases, not just subscriptions, as Engadget mentions.

ARL (Moderator) – June 09, 2011 08:03PM Reply Quote
I whinge therefore I am!
20 more days until the start of Apple's decline... (well, 21 depending where you are)

Ironic that it'll be HTML5 that helps cause this...



Edited 1 time(s). Last edit at 06/09/2011 08:05PM by Tony Leggett.

John Willoughby – June 09, 2011 09:18PM Reply Quote
Cyberdyne Systems Customer Support
Apple's already rescinded the rules that (probably) prompted this conversion.

Jeff Cooper – June 15, 2011 11:49PM Reply Quote
Well, crap. This is the first summer in four years that I've been in the market for a new Mac and simultaneously for a new iPod. Which means that this is the first summer in years that the annual Back to School promotion does not offer a free iPod with a Mac purchase; instead, this year it's a $100 App Store gift card. Nice, but I'd really rather have the $200 iPod, thanks (the iPod will now have to wait, and I'll continue to nurse along my 60 GB iPod 5G, which is acting increasingly wonky). Ah well.

ARL (Moderator) – June 16, 2011 08:13PM Reply Quote
I whinge therefore I am!
I don't know how Apple is going to get out of this one without paying $$$...

http://www.smh.com.au/technology/technology-news/apple-sued-over-use-of-icloud-20110616-1g4jl.html

Simon – June 16, 2011 09:52PM Reply Quote
From what I've heard the iCloud communications doesn't actually own a trademark for "iCloud".

Cloudscout – June 16, 2011 10:11PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
They don't have it registered but that doesn't necessarily mean they don't have common-law rights to it.

ARL (Moderator) – June 17, 2011 01:47AM Reply Quote
I whinge therefore I am!

johnny k – June 17, 2011 10:15AM Reply Quote
Apple better not use that patent except for defensive purposes. It's like HDCP for the real world.

John Willoughby – June 17, 2011 11:42AM Reply Quote
Cyberdyne Systems Customer Support
Hey, there are places already where it is illegal to photograph uniformed police officers. You know, in case you catch them beating a non-resisting person's face in. Which would be wrong. So you shouldn't photograph it. I see this, or some other form of digital regulation of image capture becoming omnipresent in the next few decades. I also foresee the return of cheap film and pinhole cameras to circumvent this bullshit. Analog Lifestyle!

tliet – June 17, 2011 04:37PM Reply Quote
indeed, Polaroid here we come!!!111

tliet – June 22, 2011 12:58AM Reply Quote
DPBD

It seems like Apple has done a iMovie HD to Final Cut Pro. I know nothing of that eco system, but I'm reading rather mixed reactions to Final Cut Pro X. Anyone in the pro video field care to elaborate?



Edited 1 time(s). Last edit at 06/22/2011 12:58AM by tliet.

ARL (Moderator) – June 22, 2011 02:11AM Reply Quote
I whinge therefore I am!
JK had positive things to say about it. I think the Ars Technica review was pretty positive too.

We discussed that in one of these threads a few months back.

tomierna (Admin) – June 22, 2011 01:53PM Reply Quote
Hideously Unnatural
I bought it but haven't had a chance to take a spin yet.

johnny k – June 22, 2011 08:48PM Reply Quote
What I said was relaying notes by this guy. (this link is his follow-up now.)

Simon – June 22, 2011 09:55PM Reply Quote
Gruber has a round up of reviews: http://daringfireball.net/2011/06/final_cut_pro_x_backlash
Lots of Pros complaining that features they depend on aren't in FCP X

ARL (Moderator) – June 22, 2011 10:40PM Reply Quote
I whinge therefore I am!
I like the comment renaming it iMovie Pro.

In a way I'm glad I haven't edited any video in about two or three years.

I dunno where it leaves me as an occasional user of Final Cut Express.

ddt – June 22, 2011 11:09PM Reply Quote
Aside from the content of the reactions (about which I'm not qualified to comment, since I've never used anything more than iMovie HD): does anyone else find it odd that Apple would release something while aware that desired functionalities, such as project import from previous versions, was missing? And say "we're getting it out to you soon"? And also that Apple would not be prepared for such reactions, as listed by The Gruber?

ddt

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