Spork Boards

Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

John Willoughby – July 30, 2014 08:03AM Reply Quote
Cyberdyne Systems Customer Support
I'm told that I have plenty of "Low" class, and actions are what we pay the lawyers for.

ddt – July 30, 2014 08:30AM Reply Quote
Zing!

ddt

Cloudscout – July 30, 2014 08:30AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Quote
porruka
Quote
John Willoughby
So my stable of a single, failed, free app will not lead the the fortune I was promised?! Class action lawsuit time!

Doesn't that require class? And action?

It also requires a suit.

porruka (Admin) – July 30, 2014 08:31AM Reply Quote
Failure is pre-greatness.
Quote
Cloudscout
Quote
porruka
Quote
John Willoughby
So my stable of a single, failed, free app will not lead the the fortune I was promised?! Class action lawsuit time!

Doesn't that require class? And action?

It also requires a suit.

lawdy lawdy!

John Willoughby – July 30, 2014 08:45AM Reply Quote
Cyberdyne Systems Customer Support
Oh, crap, I'm out.

ARL (Moderator) – August 07, 2014 12:33AM Reply Quote
I whinge therefore I am!

ARL (Moderator) – August 11, 2014 10:08PM Reply Quote
I whinge therefore I am!


James DeBenedetti – September 02, 2014 06:30AM Reply Quote
Apple's gain is tech journalism's loss. I wonder what Anand will do at Apple.

El Jeffe – September 02, 2014 01:06PM Reply Quote
What a journey.
Change company name to Apaple ?

ARL (Moderator) – September 02, 2014 02:48PM Reply Quote
I whinge therefore I am!
I have to agree with this analysis:

http://www.brisbanetimes.com.au/technology/good-business-technology-advice/dear-apple-we-need-to-chat-20140902-10behr.html

Since Jobs died we've had zero innovation, unless you consider the iPad mini innovative.

MTK – September 05, 2014 05:56PM Reply Quote
Have the Spork faithful already poured one out for the unsinkable Katie Cotton?

At Half Mast,

MTK

El Jeffe – September 06, 2014 05:55AM Reply Quote
What a journey.
nope

El Jeffe – September 10, 2014 12:30AM Reply Quote
What a journey.
I have not watched the video, as I am neck deep in producing my own video right now…
but I did catch a clip. And I thought CEOTIM sounded arrogant in the scripted U2/Bono interaction "… I've been told I'm a good negotiator…"
[Or something along those lines… I have horrible migraine at moment]

ddt – September 10, 2014 10:30AM Reply Quote
Shit, Macworld layoffs. I mean, uh, not that I've read the magazine in many years... .

Part of the problem-y,

ddt

Roger – September 10, 2014 10:40AM Reply Quote
Really weird timing, and weird move in general, there, to lay off good people like Snell. The whole world is more interested in Apple rumors, news, analysis, tips, tricks, etc etc etc than ever before, and they can't figure out how to publish a magazine at a profit while retaining their existing, competent and experienced, writers?

Like you said, ddt, I haven't read it in years -- but isn't that just a symptom of an ongoing problem with the thing's editorial direction? Every year or two I take another look and it's thinner and lighter-weight (the writing, that is) than ever.

Dr Phred (Moderator) – September 10, 2014 10:43AM Reply Quote
owned by the mothership.
He'll, i'm still in mourning for MacWeek.

James DeBenedetti – September 10, 2014 01:35PM Reply Quote
Macworld is still around?

bahamut – September 11, 2014 04:53AM Reply Quote
Wonder how Macworld could've been saved. I too long since stopped reading it. I kept hoping it would go back and give me the articles I wanted like "the best color laser printers for your home office" (I'm not kidding!!!!… you try to find an objective survey of that on the Internet, especially one that talks about how printers work with the Mac) but it never did. I guess those sort of boring little pieces were the stuff of an earlier day, much as Macweek didn't come out often enough. Oddly, the heyday of those periodicals was when the Mac was nearly dead. I mean in retrospect we were insane for supporting the platform. What we have not does not bear a whole hell of a lot of resemblance to it either. I mean, it does, but it does to NeXT too. If the Mac had died, wonder what we'd be using now. NeXT'en/Linux boxes.

johnny k – September 11, 2014 05:46AM Reply Quote
Oh yeah, I loved the product shootouts. Scanners, SCSI hard drives, etc. Wirecutter is the closest thing now, but they don't actually test things themselves most of the time, just aggregate other reviews. Ugh, there's so much skimming in content now... everyone other than the one who generates content gets a piece of it and there's not enough to survive on.

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