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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

Cloudscout – June 16, 2008 07:24AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!

stan adams – June 16, 2008 10:17AM Reply Quote
Man, I feel for the guy. More than once I have gone "Grande" when I should have stuck with the "Venti" or maybe even the "Tall". I drink a lot of water. When I have a double Grande kind of morning and early afternoon meetings are running long I sometimes wish I had some "astronaut undies" from NASA...

Madaracs – June 16, 2008 12:07PM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
...Hamblen was later privy to an authorized interview with Apple staffers in which he got to handle two new iPhone 3G units...

Presumably after washing his hands. In the privies.

"(I) noticed the feel of the plastic rear..."

I love bathroom humor. ;-) Ok, really I don't. Butt still...



Edited 2 time(s). Last edit at 06/16/2008 12:08PM by Madaracs.

tomierna (Admin) – June 16, 2008 05:07PM Reply Quote
Hideously Unnatural
Speculation as to why Jobs is thinner:

http://apple20.blogs.fortune.cnn.com/2008/06/13/steve-jobs-life-after-the-whipple/

Makes sense. I had no idea that the surgery was so invasive.

Cloudscout – June 16, 2008 05:16PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
that is really interesting. It does explain a lot.

ARL (Moderator) – June 17, 2008 05:27PM Reply Quote
I whinge therefore I am!
Man, whipples are nasty. I had no idea.

Mokers (Moderator) – June 30, 2008 12:55PM Reply Quote
Formerly Remy Martin
http://gizmodo.com/5020822/guy-makes-a-comic-to-try-to-justify-acting-like-a-jackass-at-the-apple-store

I would like to make a cartoon of what happens when people who have never seen a torx screw start taking apart laptops....

ddt – June 30, 2008 01:21PM Reply Quote
well, i did get something out of the comments at the full-comic link. hadn't known that torx were near-impossible to strip (bet i could do it if i tried).

but here, when the writer of the comic himself comments: "As a customer? I DON’T GIVE A SHIT ABOUT YOUR ENGINEERING. I just want things to work" -- sorry, epic fail. wonder if he'll ever see the inherent contradiction.

ddt

Jeff Cooper – July 02, 2008 10:47AM Reply Quote
Quote
Mokers
I would like to make a cartoon of what happens when people who have never seen a torx screw start taking apart laptops....

Been there. It's not pretty.

Mokers (Moderator) – July 02, 2008 12:19PM Reply Quote
Formerly Remy Martin
Quote
Jeff Cooper
Quote
Mokers
I would like to make a cartoon of what happens when people who have never seen a torx screw start taking apart laptops....

Been there. It's not pretty.

I take apart a lot of them, I still worry about putting it back together and having three extra screws when I'm done....

Jeff Cooper – July 02, 2008 02:55PM Reply Quote
Quote
Mokers
Quote
Jeff Cooper
Quote
Mokers
I would like to make a cartoon of what happens when people who have never seen a torx screw start taking apart laptops....

Been there. It's not pretty.

I take apart a lot of them, I still worry about putting it back together and having three extra screws when I'm done....

And this would be why, when I upgrade my MPB's hard drive in a couple of weeks, I'm taking it to a pro, rather than trying it myself.

The only time I attempted some serious internal work on a laptop was on an easy-access Pismo that was already dead (thanks to my then-four-year-old son). And I still managed to make a mess of it.

ARL (Moderator) – July 02, 2008 03:54PM Reply Quote
I whinge therefore I am!
It's even worse when you know how to do it yourself, but have to "guide" someone else (usually all thumbs) through it.

It goes like this "...no, not that one ... no, not that way ... aaargh! give it here and I'll show you ... damn, forgot my hands don't work and that's why I've got a monkey er, you helping me ... never mind, forget it..."

stan adams – July 02, 2008 05:32PM Reply Quote
Oh Tony make being a quad sound so romantic... ;^)

John Willoughby – July 02, 2008 09:27PM Reply Quote
Cyberdyne Systems Customer Support
That's pretty much what my romantic evenings sound like. Or did, back when I had romantic evenings.

ARL (Moderator) – July 03, 2008 01:40AM Reply Quote
I whinge therefore I am!
Yup, pregnancy will do that...

John Willoughby – July 03, 2008 08:52AM Reply Quote
Cyberdyne Systems Customer Support
You. Have. No. Idea.

ARL (Moderator) – July 04, 2008 06:06PM Reply Quote
I whinge therefore I am!
>You. Have. No. Idea.

Is this familiar?



Edited 1 time(s). Last edit at 07/04/2008 06:07PM by Tony Leggett.

John Willoughby – July 04, 2008 08:12PM Reply Quote
Cyberdyne Systems Customer Support
Quote
Tony Leggett
>You. Have. No. Idea.

Is this familiar?

That guy's life is far more romantic than mine.

rino – July 07, 2008 04:26AM Reply Quote
In America, the only respectable form of socialism is socialism for the rich.
I get a kick out of those guys...

Cloudscout – July 09, 2008 04:42PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
So, they delayed the conversion from .Mac to MobileMe by two hours. That means .Mac will be online for another 90 minutes here. I'm thinking about sending a "Missing You" iCard to sjobs@apple.com before it goes away forever.

Or maybe a Parting Shot:

20080709-FarewellDotMac.jpg

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