Spork Boards

Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

John Willoughby – August 23, 2010 05:07PM Reply Quote
Save us, Lord, from the furries of the Norsemen!
I only use trackpads when mice are unavailable.

tliet – August 23, 2010 08:43PM Reply Quote
Mice have destroyed my arm, for desktop purposes I use a Wacom tablet close to 13 years now and I really enjoy using the trackpad on MacBooks. I do see your point Tony, but the mouse is not going away any time soon, at least, not on general purpose computers.

johnny k – September 23, 2010 09:00AM Reply Quote
No more AAPL.O so here seems right.

What the hell is up with the stock in the last week? People starting to taste the potential of the iPad? Happy I cut my losses on RIMM and took it to AAPL and AMZN.
Seems a general up week for tech, too.

John Willoughby – September 23, 2010 09:05AM Reply Quote
Save us, Lord, from the furries of the Norsemen!
>What the hell is up with the stock in the last week?

iPhone 4 in China, over 1 million iPhones sold in Korea, prediction of 21 million iPads sold in 2011, rumors of apps on AppleTV, rumors of CDMA iPhones impending, rumors of early iPad refresh.

I'm happy. Wish I'd bought more Apple in 2003, though.

John Willoughby – September 23, 2010 10:07AM Reply Quote
Save us, Lord, from the furries of the Norsemen!

John Willoughby – September 23, 2010 12:38PM Reply Quote
Save us, Lord, from the furries of the Norsemen!
Wow. Apple is now the second largest company in the world by market value. How far we have come from 1996...

Madaracs – October 04, 2010 06:16PM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
I hear ya. Also, how do you cater to the blind with a device like an iPad. A friend of mine I used to work with is blind and I imagine the iPad is quite annoying to hear about. On the other hand, maybe there is support for it and I just don't know it? Anyway, I hope they don't abandon the tools that enable the their devices for those that are not always able.

John Willoughby – October 04, 2010 08:54PM Reply Quote
Save us, Lord, from the furries of the Norsemen!
Madaracs, see this. I think that it all applies to the iPad as well.

El Jeffe – October 05, 2010 12:44AM Reply Quote
What a journey.
I just gave my legally blind mom a first gen shuffle with audio books. She loves it. It's the easiest to use without needing to see it.

Madaracs – October 05, 2010 04:53AM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
Quote
John Willoughby
Madaracs, see this. I think that it all applies to the iPad as well.

That is too cool.

Madaracs – October 05, 2010 07:06AM Reply Quote
Ooh! Scary! Scary! Don't we look mean? You can't see me! But I can see you!
iOS4.2 release page also says this:

Accessibility enhancements
Control VoiceOver using a wireless keyboard. Output in braille to over 30 supported
wireless Bluetooth refreshable braille displays in more than 25 languages.


So that's pretty cool too.

ARL (Moderator) – November 17, 2010 08:10PM Reply Quote
I whinge therefore I am!
Hmmm...

Despite parity with the US dollar, Beatles music almost twice as expensive in Australia

Dear Steve Jobs,

Do you consider Australian music fans to be complete idiots who won't notice US pricing at almost half the price for the exact same product? Given this price gouging, why shouldn't Australian music fans boycott the iTunes store and pirate music instead?

porruka (Admin) – November 18, 2010 05:52AM Reply Quote
Failure is pre-greatness.
Given the fucked up nature of music licensing, I wouldn't be surprised if this wasn't Apple's fault. Not trying to be an apologist (Apple's been know to move to profit-advantage before) but at the same time, the motivations that make region-encoded DVDs (and then fail to release the content in various regions "just because") could easily play a major role here. Of course, it could also be some Apple intern loading a price table with an exchange rate that hasn't been updated in forever. ;-)

Jeff Cooper – January 01, 2011 03:29PM Reply Quote
Not sure where to put this, but:

Two observations from a trip to the Fashion Mall in Indianapolis, December 29:

(1) The Sony Style store on the second floor (west) has closed.

(2) The Apple Store had a line to get in. Not a line to buy newly released products; not a line for post-Christmas returns; just a line to get in. It was absolutely mobbed. There's a certain critical mass in a store that makes it seem like an exciting place to be; this was way beyond that, and to the point of being unpleasant. This was an extreme example, but the Indianapolis Apple Store is almost alway crowded, even when the rest of the mall is relatively empty.

Conclusions: (a) Apple is kicking Sony's ass (but we knew that). (b) Apple needs a bigger store in Indianapolis.

El Jeffe – January 01, 2011 06:05PM Reply Quote
What a journey.
I will not understand why Apple does not expand our store or add another one in the Indy area. That one is pitifully inadequate for the number of people they get in there all the time.

Jeff Cooper – January 01, 2011 06:26PM Reply Quote
Apple's success in the high-end mall environment really is remarkable. At the Fashion Mall, the Bang & Olufsen store is long gone; the Sony Style store closed within the last few months; the Bose store is still there, but I can't figure out how, as I hardly ever see anyone in there. And the Apple Store is mobbed; it's easily the busiest store in the mall.

A few months ago, the space next to the Apple Store became available, and I was briefly hopeful that Apple would take it over. No such luck, sadly.

El Jeffe – January 02, 2011 04:49AM Reply Quote
What a journey.
It would be nice if they moved to a better place, too, and not remain stuck in the back-seat of that mall. Imagine the traffic if it was next to Cheesecake factory and those waiting for tables that might not even know about Apple stuff would meander into the store.

John Willoughby – January 02, 2011 07:54AM Reply Quote
Save us, Lord, from the furries of the Norsemen!
I, as an Apple customer, might meander into the Cheesecake Factory.

El Jeffe – January 02, 2011 09:06AM Reply Quote
What a journey.
Dearest mouse, although at first glance it would appear so, the cheesecake factory does not make cakes of CHEESE. Sorry.

Alan Lehman – January 09, 2011 08:21AM Reply Quote
I, as an Apple customer, have been known to very purposefully meander into the Cheesecake Factory.

And, not to be pedantic, but the cream cheese in cheesecakes counts as cheese, no? Dearest mouse would likely be quite happy on a number of levels.

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