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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

El Jeffe – June 23, 2010 04:27PM Reply Quote
What a journey.
germs

Mokers (Moderator) – June 23, 2010 05:17PM Reply Quote
Formerly Remy Martin
I have found used books are the way to go. If Kindle had a marketplace to sell your old titles, I would get one.

johnny k – June 23, 2010 06:22PM Reply Quote
I look for the deals, but convenience makes $4 rentals worth it (if the Redbox doesn't have it). I've only ever bought Nacho Libre, for $5.
Books, except for a DRM-free O'Reilly, I haven't bought any yet, exactly because you can't share or resell them. My fiancee, however, has bought a few on the Kindle iPad app. Mostly we stick to Gutenberg stuff.

Cloudscout – June 24, 2010 05:04AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
One of the local meteorologists (I've posted about him here before) just had a comment on Facebook about how unhappy he is with Apple right now. He just got back from vacation and the hard drive in his Mac is failing. The Apple Store, however, won't look at it until next week because they are only handling iPhone stuff right now.

I told him to take it to First Tech. :)

stan adams – June 24, 2010 06:02AM Reply Quote
Quote
Cloudscout
One of the local meteorologists (I've posted about him here before) just had a comment on Facebook about how unhappy he is with Apple right now. He just got back from vacation and the hard drive in his Mac is failing. The Apple Store, however, won't look at it until next week because they are only handling iPhone stuff right now.

I told him to take it to First Tech. :)
while the First Tech suggestion is first rate advice, I really sense that MANY MBP/MB/ iMac etc owners are feeling rather left out of the iPad/iPhone focus in the Apple Stores of late... If TSO is smart he will fix that FAST, as and maybe in a twisted way-- Mac Genius MUST. Mean just that, and not iPhone guy that knows a little about computers too...

Dr Phred (Moderator) – June 24, 2010 12:45PM Reply Quote
owned by the mothership.
So that's why steve doesn't let us carry the iPhone! So there will be someone around to take care if Mac customers!

porruka (Admin) – June 24, 2010 01:08PM Reply Quote
Failure is pre-greatness.
Phred,

I'm sure there's plenty of sarcasm there, but these comments did trigger a similar serious thought. Apple is migrating rather rapidly to a model where "computers" and "iDevices" are clearly delineated in the eyes of the market. There might actually be something to the idea that you go to a different vendor to solve "computer" problems/buy "computers" vs. what you do for iDevices.

The idea would fit everything else that happens with iDevices wrt sales models, service models, app models, etc.

It would be an interesting marketing ploy too, positioning the competition as more difficult to use/buy/support by inference.

ARL (Moderator) – June 24, 2010 10:30PM Reply Quote
I whinge therefore I am!
No. Apple wants the one-stop-shop. I don't see them outsourcing Macs until they only account for a small amount of revenue.

John Willoughby – June 25, 2010 07:35AM Reply Quote
Cyberdyne Systems Customer Support
At which point, the Mac OS X for Dell program kicks into high gear.

Dr Phred (Moderator) – June 25, 2010 03:22PM Reply Quote
owned by the mothership.
We do sell the ipads. They out sell all macs by about 5 to one.

ARL (Moderator) – June 25, 2010 03:37PM Reply Quote
I whinge therefore I am!
Really? That's a pretty good sell rate.

Dr Phred (Moderator) – June 25, 2010 04:40PM Reply Quote
owned by the mothership.
Yes, we have been amazed. We are now an iPad store that also sells macs.

Steve Cordova – June 26, 2010 12:45AM Reply Quote
History passes the first time as tragedy, the second time as farts. - Roy Edroso
Phred, I have need of iPad accessories. Specifically, a good screen cover (mine had dust get underneath and cause bubbles) and a dock extender cable. Got a link for these at your store?

John Willoughby – July 01, 2010 05:00PM Reply Quote
Cyberdyne Systems Customer Support

John Willoughby – July 05, 2010 09:48AM Reply Quote
Cyberdyne Systems Customer Support
On the subject of the allegedly real-but-disavowed BGR e-mail exchange with Steve Jobs:

Exclusive e-mails from Jesus Christ.



Edited 1 time(s). Last edit at 07/05/2010 09:48AM by John Willoughby.

ARL (Moderator) – July 05, 2010 02:31PM Reply Quote
I whinge therefore I am!
>Stay tuned for messages from the Loch Ness Monster and Vishnu!

Cloudscout – July 14, 2010 09:53PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Here's an amusing piece which refers to the old days when the press would never say "Apple" without using the prefix, "Beleaguered".

ddt – July 15, 2010 07:26AM Reply Quote
haha -- what with all the noise regarding scott forstall's twitter account being verified, then not, then yes (twitter did a demo at apple, and he was walked through the process, and so on), the best is fastcompany.com reporting initially that twitter had hired him. (later corrected.)

ddt

ARL (Moderator) – July 30, 2010 04:14PM Reply Quote
I whinge therefore I am!
Wow. Australia's answer to Anne Coulter sticks up for Apple.

I feel so dirty. Should I hate Apple now? (kidding)



Edited 1 time(s). Last edit at 07/30/2010 04:15PM by Tony Leggett.

ARL (Moderator) – August 23, 2010 04:14PM Reply Quote
I whinge therefore I am!
DPBD!

I do NOT like the way this is heading....

"Magic trackpads" and multi-fingered multi-touch gestures are NOT the bees knees for those with limited dexterity...

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