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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

ARL (Moderator) – December 04, 2016 06:45PM Reply Quote
I whinge therefore I am!

ARL (Moderator) – January 31, 2017 07:11PM Reply Quote
I whinge therefore I am!

ARL (Moderator) – February 22, 2017 08:46PM Reply Quote
I whinge therefore I am!

ARL (Moderator) – March 27, 2017 02:37AM Reply Quote
I whinge therefore I am!
Oh FFS, they've somehow managed to make the iTunes interface uglier clumsier and even more unusable.

Stop it, FFS Apple. Just stop it...

El Jeffe – March 27, 2017 05:54AM Reply Quote
What a journey.
It takes a lot of skill and hard work to do that.

John Willoughby – March 27, 2017 11:46AM Reply Quote
Save us, Lord, from the furries of the Norsemen!
Quote
ARL
Oh FFS, they've somehow managed to make the iTunes interface uglier clumsier and even more unusable.

Stop it, FFS Apple. Just stop it...

They're employing Machiavelli's technique for winning the love of a conquered territory. Appoint a brutal oppressor as governor, and allow him to stamp out every vestige of resistance. Hang anybody who might even be thinking of resisting, and their families. Raises taxes to unsustainable, brutal levels. Seize all assets of worth. Then, once things are a living hell, sweep in with dramatic changes. Announce that you are shocked, shocked at the conditions there. Hang your interim governor, and appoint a new one who will stop the executions, lower taxes (but not all the way back to previous levels), and return some assets to the previous owners. Then your new governor will be worshipped as a saint.

We're still in phase one: iTunes the Oppressor. Someday they will release something that is marginally less abusive, and the days of iTunes the Savior will commence.

ddt – March 27, 2017 01:08PM Reply Quote
Can you map that to iMovieHD-->iMovie X?

ddt

ARL (Moderator) – March 27, 2017 04:54PM Reply Quote
I whinge therefore I am!
Quote
John Willoughby
Quote
ARL
Oh FFS, they've somehow managed to make the iTunes interface uglier clumsier and even more unusable.

Stop it, FFS Apple. Just stop it...

They're employing Machiavelli's technique for winning the love of a conquered territory. Appoint a brutal oppressor as governor, and allow him to stamp out every vestige of resistance. Hang anybody who might even be thinking of resisting, and their families. Raises taxes to unsustainable, brutal levels. Seize all assets of worth. Then, once things are a living hell, sweep in with dramatic changes. Announce that you are shocked, shocked at the conditions there. Hang your interim governor, and appoint a new one who will stop the executions, lower taxes (but not all the way back to previous levels), and return some assets to the previous owners. Then your new governor will be worshipped as a saint.

We're still in phase one: iTunes the Oppressor. Someday they will release something that is marginally less abusive, and the days of iTunes the Savior will commence.

That sounds awfully like religion. "It'll be wonderful in the next life, trust us!"

All hail the Willoughby chapter of the church of the eternal public beta!

ARL (Moderator) – March 27, 2017 05:25PM Reply Quote
I whinge therefore I am!
DPBD!

Oh God, it burns. The UI is so awful. The miniplayer now has extra added magical mystery meat navigation. Sometimes the close button will appear when you hover over it and sometimes it won't. Once you play a song there is no way to turn the miniplayer off other than going into list mode and then "hover in hope" (I think that's Apple's new UI navigation paradigm) that the close button appears. Confusingly there's an album thumbnail for iTunes in fullscreen mode but no thumbnail for the miniplayer where it's perhaps moderately useful.

I had just gotten used to Apple's last version of magical mystery meat navigation, but a bit like Sisyphus on his hill, Apple has condemned me to relearn their new one true way with each version update.

Abandon all hope, ye who enter here.



Edited 1 time(s). Last edit at 03/27/2017 05:26PM by ARL.

John Willoughby – March 27, 2017 05:28PM Reply Quote
Save us, Lord, from the furries of the Norsemen!
If it didn't break everything that you already know, how would you know it was new?

ARL (Moderator) – March 27, 2017 11:17PM Reply Quote
I whinge therefore I am!
Quote
John Willoughby
If it didn't break everything that you already know, how would you know it was new?

Well, not quite as succinct or catchy as Think Different, but certainly an accurate marketing slogan.

johnny k – March 28, 2017 09:51AM Reply Quote
Maybe I'm not an iTunes power user or it's because I'm still on 10.11, but I don't see any difference.

John Willoughby – March 30, 2017 11:22AM Reply Quote
Save us, Lord, from the furries of the Norsemen!

ARL (Moderator) – March 30, 2017 08:00PM Reply Quote
I whinge therefore I am!
Meanwhile, it's not often I cheer for the big guy, to beat the slightly smaller guys - unless the slightly smaller guys want to form an anti-competitive cartel.

A victory for common sense and #butthurt for the banks

ARL (Moderator) – April 01, 2017 04:35PM Reply Quote
I whinge therefore I am!
For those who were wondering about my mystery iTunes mini-player problem, here's what I mean:



If iTunes isn't playing music, it doesn't matter how much or where you hover, you cannot close the mini-player to get the full-screen iTunes to appear.

Instead you have to click the little playlist icon (apologies for my vanilla/dated musical tastes) on the bottom right and viola! Suddenly you get the little close box:



Questions:

1. Why? Why? WHY???

2. How the fuck is this a UI "improvement"???

3. Is it just me, or doers the mini-player look like worse than a half-finished student app project?



Edited 1 time(s). Last edit at 04/01/2017 04:35PM by ARL.

Cloudscout – April 02, 2017 12:03PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
It's minimalist.

As in "minimal development effort".

John Willoughby – April 02, 2017 12:11PM Reply Quote
Save us, Lord, from the furries of the Norsemen!
I would bet, absent any evidence, that that UI decision was driven by a manager, or a committee of managers.

El Jeffe – April 02, 2017 03:53PM Reply Quote
What a journey.
I hate iTunes mini player since day 1.

John Willoughby – October 06, 2017 07:36PM Reply Quote
Save us, Lord, from the furries of the Norsemen!

El Jeffe – October 06, 2017 11:06PM Reply Quote
What a journey.
maybe just bad releases? I've had my worst upgrade ever. But I am back on track.

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