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Apple's relationship with the press, customers, and dealers

tliet's Avatar Picture tliet – March 20, 2008 05:34AM Reply Quote
Although we don't live in the Apple is beleaguered times anymore, there's still enough to be said about them...
Transplanted once again...

The Gay Blade - 05:54pm Mar 31, 2000 EST
The Blade will attempt to transplant yet another rhetorical sapling here
on the Spork boards by copping a page from the delightful Brian Miller,
writing eloquently on the superannuated boards of yesteryear:

Brian Miller - 03:07pm Sep 30, 1999 PT
The man with a plan

My recent PowerBook G3 fiasco notwithstanding, I am beginning to wonder if
Apple is planning on abandoning "small fry customers." Consider the
evidence:



1) Apple's war with the Macintosh press;
2) Apple's slashing and burning of small local dealers, who often provided
the best service "in a pinch";
3) Apple's continued horrendous customer service breaches (individual Apple
Store orders cancelled in favour of large educaction/business orders).

Pulling all this evidence together and analysing it makes me feel far more
"worried" about Apple's future than any time under Amelio. Consider, for
instance, what all of those resources spent on lawyers threatening tiny Mac
sites could do in customer service and relations.



Before we consider Apple's "invasion" into the Fortune 1000 enterprise to
be ready, we have to focus on Apple's status in its own current markets. In
my view, there's a lot of "retrenching" to do before they're ready. They
can start by ceasing their intimidation of Mac publishers, letting the damn
Mac rags publish OS 8.6 on their cover disks, and spending a bit more time,
effort, and energy on a "satisfy the customer at all costs throughout the
organisation" policy. These are all core competencies they'll need before
they can even THINK of invading the big-enterprise space.
[/quote]

tliet – March 20, 2008 05:36AM Reply Quote
Entertaining article on Wired.com about how Apple got everything right by doing everything wrong.

ddt – March 20, 2008 05:38AM Reply Quote
wait, isn't apple doomed?

wired is such hipster schlock.

ddt

Dr Phred (Moderator) – March 20, 2008 09:02AM Reply Quote
-Swine Flu free since...cough, cough...

ddt – March 20, 2008 09:15AM Reply Quote
yeah, i wrote gruber about that. leander's actually a nice guy, but got caught up in pushing a schtick. not that wired encourages that kind of tabloid journalism, oh no.

ddt

Mokers (Moderator) – March 20, 2008 10:28AM Reply Quote
Formerly Remy Martin
Quote
ddt
wait, isn't apple doomed?

wired is such hipster schlock.

ddt

So true

ARL (Moderator) – March 20, 2008 06:20PM Reply Quote
I whinge therefore I am!
The daring fireball article's a bit harsh on Nick I think.

Dr Phred (Moderator) – March 21, 2008 07:52AM Reply Quote
-Swine Flu free since...cough, cough...
Steven Levy is leaving Newsweek to join Wired....

ARL (Moderator) – April 02, 2008 01:04AM Reply Quote
I whinge therefore I am!
Didn't know this about the 20-inch iMac only being able to generate 200,000-odd "true" colours:

http://www.smh.com.au/news/technology/apple-sued-for-crippling-user-with-colors/2008/04/02/1206850964030.html

Apparently the 24-inch iMac is fine though.

tliet – April 02, 2008 06:58AM Reply Quote
The older 20" iMac had a much nicer screen than the new one. These discussions are actually going on since they first came out.

ddt – April 02, 2008 07:08AM Reply Quote
aren't most monitors of that size, and in the less-than-hideously-expensive lcd price range, also of this type?

ddt

ARL (Moderator) – April 02, 2008 03:43PM Reply Quote
I whinge therefore I am!
>aren't most monitors of that size, and in the less-than-hideously-expensive lcd price range, also of this type?

Don't know, but if you advertise it does something that it really doesn't, that's fraud.

dharlow – April 02, 2008 09:37PM Reply Quote
Quote
ddt
aren't most monitors of that size, and in the less-than-hideously-expensive lcd price range, also of this type?

ddt

Yes most cheap ones are TN, but my Dell 24inch ones that are only 600$ish (however I usually get them for $500ish with one of the many coupons out there) are S-PVA see http://en.wikipedia.org/wiki/TFT_LCD for more info on the types.

Daniel

rino – April 03, 2008 02:31AM Reply Quote
In America, the only respectable form of socialism is socialism for the rich.
The Samsung 226BW/CW that I've bought for my various computing locations are around 400.00 and TFT. Lovely 22".

El Jeffe – April 03, 2008 12:04PM Reply Quote
What a journey.
LCDs!!! don't get me started. I have been waiting for the prices to come down. They don't. The expensive ones get cheaper, but the cheap ones go bye-bye, only to be replaced by the same price, but bigger crap. I want a couple of very cheap LCDs.

What a journey.

Cloudscout – April 12, 2008 07:07AM Reply Quote
Me, I want a hula-hoop.
It's become second nature to plow through anti-Apple FUD in new stories but this time, it's anti-Microsoft FUD.

The article is supposed to be about Apple threatening Microsoft's position and it demonstrates that change in an ironic way. We're used to seeing stories get things completely wrong about Apple but this time they give Apple far more credit than it deserves and slam Microsoft in ways that it doesn't deserve.

In a roundabout way, the story is correct... if only because its own inaccuracies prove the overall point being made.

tliet – April 12, 2008 07:40AM Reply Quote
It's ironic that the actors in the article could be swapped and suddenly it's 1995 again. Windows 7, a better version would have been Windows 8, aka Copland.

Jeff Cooper – April 14, 2008 09:32AM Reply Quote
Quote
El Jeffe
LCDs!!! don't get me started. I have been waiting for the prices to come down. They don't. The expensive ones get cheaper, but the cheap ones go bye-bye, only to be replaced by the same price, but bigger crap. I want a couple of very cheap LCDs.

The plunging dollar doesn't help on this front.

As for the iMacs, my family has both the aluminum 20" iMac (in the den on the first floor) and the prior-generation white 20" iMac (in my study in the basement). The screen on the older (as in July '07) model is clearly superior when it comes to displaying photographs and video.

ARL (Moderator) – April 15, 2008 03:03PM Reply Quote
I whinge therefore I am!
>As for the iMacs, my family has both the aluminum 20" iMac (in the den on the first floor) and the prior-generation white 20" iMac (in my study in the basement). The screen on the older (as in July '07) model is clearly superior when it comes to displaying photographs and video.

It's really disappointing Apple went cheap like that. I don't consider the 20" iMac a "low end" machine.

Cloudscout – April 15, 2008 04:14PM Reply Quote
Me, I want a hula-hoop.

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