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That Darn Microsoft!

tomierna's Avatar Picture tomierna (Admin) – December 07, 2007 09:34PM Reply Quote
FUD, fear and loathing, cross-platform livin', sickness unto death, enterprise strategies and tactics.

Cloudscout – March 07, 2008 08:15AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
I sent an email to Microsoft on Monday asking for a status update on my Office 2008 upgrade order. I got an auto-responder message saying that they would respond within one business day. Well, three days later they finally responded with this less-than-helpful reply:


Thank you for your e-mail.

Your order is currently in "pending" status while we await the receipt and/or processing of your proof of purchase materials (product box top and sales receipt). If you have already sent the required materials, note that it can take 4 weeks or more to process them once received, due to the high volume of requests sent to our Buffalo facility. Beyond 4 weeks, you may wish to check any tracking information that may be available for your shipment to us.

If you have not already mailed your proofs of purchase, you would have missed the February 14th postmark deadline for the Super Suite Deal. However, you might still wish to participate in a similar offer, the Office 2008 Technology Guarantee:


Thank you for contacting Microsoft.

Microsoft Customer Service

stan adams – March 07, 2008 10:04AM Reply Quote
Ominously negative toward the competence of customers, yet still holding out hope that you care to part with more money -- I guess that is standard "mood setting" from Lord Redmond...

Edited 1 time(s). Last edit at 03/07/2008 10:05AM by stan adams.

Cloudscout – March 08, 2008 03:30PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Why would I want to install this update?


El Jeffe – March 08, 2008 04:02PM Reply Quote
What a journey.
it's a DHS test. You either fail or pass.

What a journey.

rino – March 08, 2008 05:58PM Reply Quote
In America, the only respectable form of socialism is socialism for the rich.
Man is the text in that screen shot vibrating?

Cloudscout – March 08, 2008 08:29PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Heh. Funny. I forgot about the font smoothing on that machine... you see, the monitor is a weird Dell Ultrasharp that has an LCD panel with a rare pixel configuration. Instead of the subpixels being ordered Red-Green-Blue they are Blue-Green-Red. Since I have ClearType enabled on that machine and configured to compensate for the weird LCD panel, screenshots look strange on "normal" LCD screens.

John Willoughby – March 09, 2008 08:18AM Reply Quote
Cyberdyne Systems Customer Support
...and that's why I use a Mac. Honestly, that one paragraph summed up one of many worlds of weirdness that I don't want to deal with.

Cloudscout – March 09, 2008 02:19PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
The only time it becomes an issue is when you use sub-pixel anti-aliasing and that's not something unique to Windows. I've seen NEC monitors that use that kind of LCD panel as well. If you tried to use one on a Mac, you wouldn't even have the option of configuring the pixel order so you'd be double-screwed.

John Willoughby – March 09, 2008 05:12PM Reply Quote
Cyberdyne Systems Customer Support
Buy Apple products to work with Apple products. It's the Apple Fan Boy Way.

Cloudscout – March 10, 2008 09:15AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!

This little blunder should earn a spot near the top of the list of Microsoft's biggest screwups of all time.

Dave Loudin – March 10, 2008 11:09AM Reply Quote
There's also the problem of having your dirty laundry aired.

Simon – March 10, 2008 06:35PM Reply Quote
This is an interesting one:

Steve Ballmer being interviewed by Guy Kawasaki. Whatch fro the put where Ballmer grabs his macbook air and drops it on the ground!

rino – March 10, 2008 06:46PM Reply Quote
In America, the only respectable form of socialism is socialism for the rich.
Man I really don't like him (SB)... reminds me of a bar fighting bully. And he doesn't seem smart.

Cloudscout – March 10, 2008 06:53PM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
I can't watch Ballmer at all. Can't stand the guy.

I agree with the bully statement... he just seems like the stereotypical dumb, drunk frat boy who only feels better about himself when he can put down or beat up another guy.

El Jeffe – March 11, 2008 12:34AM Reply Quote
What a journey.
Yeah, I can't stand him either. But I don't dislike Gates at all.

What a journey.

Simon – March 11, 2008 12:46AM Reply Quote
definitely agree with him being a bully, he's physically big and he can't talk without yelling. He's like the physical embodiment of Microsoft.

ddt – March 11, 2008 06:20AM Reply Quote
not to speak for every employee (hi, robert!), but judging by the reaction of MS audiences, they love that, seeing SB as fighting -- for them. more or less right?


Cloudscout – March 13, 2008 10:45AM Reply Quote
Det finnes ikke dårlig vær, bare dårlige klær!
Microsoft has finally broken their silence on the Office 2008 shipment delays... not that they've given any real explanation. According the the latest post on the Mac Mojo blog, all Super Suite Deal orders have now shipped. I, personally, received my copy today. According to the order status page, it was supposed to ship via USPS but it arrived via DHL.

It was the Special Media Edition and it came with the same form letter that everyone else seems to have received saying, essentially, that they weren't sure which version I had ordered and that if this was the wrong version, I should call and they would replace it with the other version.

Bruce Robertson – March 20, 2008 04:07PM Reply Quote
I'm at the FIRST Robotics Regional Championship in Tacoma. Great activity involving lots of interesting people both students and adult volunteers.

Many of the people are from Microsoft and one says he's head of security for Vista. Says Vista is the most secure operating system now. Says Mac is less secure. Says Mac doesn't have a technical advantage, market share is the reason that it hasn't been sucessfully attacked. After all, they just released 47 (or whatever number) fixes in their recent security update.

I told him I'd never heard a credible person make that statement. He seemed offended.

Edited 1 time(s). Last edit at 03/20/2008 04:07PM by Bruce Robertson.

El Jeffe – March 20, 2008 04:15PM Reply Quote
What a journey.

gold star for you.

They seem to eat their own cooking.

I can't fault them for rooting on the home team, though.

What a journey.

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